Welcome to the Parliamentary and Health Service Ombudsman

Our role is to investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.

We work to put things right where we can and to share lessons learned to improve public services.

We are a free service open to everyone.

Can we help you with your complaint?

Before you bring your complaint to us, you should complain to the organisation you are unhappy with first and give them a chance to put things right.

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A voice for change

Aim 1: Making it easier for people to find and use our service

Our Annual Report shows we have made great progress in building our capacity to deliver the ambitious aims contained in our five-year strategy.

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Home Office failures put a family in danger

Home Office failures put a family in danger

A report by the Parliamentary Ombudsman on an investigation into a complaint by Mrs A and her family about the Home Office

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An avoidable death of a three-year-old boy from sepsis

An avoidable death of a three-year-old child from sepsis

A report by the Health Service Ombudsman for England on an investigation into a complaint from Mr and Mrs Morrish about The Cricketfield Surgery, NHS Direct, Devon Doctors Ltd, South Devon Healthcare NHS Foundation Trust and NHS Devon Plymouth and Torbay Cluster

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Humanising the bureaucracy

Dame Julie Mellor

Last year the Parliamentary and Health Service Ombudsman investigated close to 4,000 complaints. But, Dame Julie Mellor says, it can do so much more. She tells Tony Grew of The House Magazine why it’s time to scrap the outdated ‘MP filter’, introduce new powers and create a single public complaints service

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