Can we help you with your complaint?

We make final decisions on complaints that have not been resolved by the NHS in England, UK government departments and some other UK public organisations. We do this fairly.

You can complain to us if you believe there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right.

Our service is free.

Making a complaint

An opportunity to improve

We have pooled evidence from our casework with intelligence gathered by the Care Quality Commission, NHS England and Healthwatch England to review how well GP practices in Englan[…]

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February's performance statistics

Our latest performance figures show that we received over 2.500 enquiries in February. We also completed nearly 3.500 investigations since April last year.[…]

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Dame Julie Mellor

Confident in our service

In our latest blog, Dame Julie explains how we have taken steps to ensure the quality of our investigations is maintained to high standards.[…]

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Night shot of high speed rail

Report of the results of an investigation into a complaint about High Speed 2 Ltd (HS2 Ltd)

This is our report of our investigation into how High Speed Two Limited (HS2 Ltd) dealt with a group of six families whose small community faced break-up under Government plans f[…]

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‘I cannot thank you enough for your assistance. You have treated us with respect and understanding.’

Someone who complained about an NHS Trust breaching confidentiality.

Service charter

Our draft service charter

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BSL video

Who we are and what we do (BSL)

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