Can we help you with your complaint?

We make final decisions on complaints that have not been resolved by the NHS in England, UK government departments and some other UK public organisations. We do this fairly.

You can complain to us if you believe there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right.

Our service is free.

Making a complaint

An opportunity to improve

We have pooled evidence from our casework with intelligence gathered by the Care Quality Commission, NHS England and Healthwatch England to review how well GP practices in Englan[…]

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Susan Lowson

How we support investigations into NHS complaints and make our health service work better

Susan Lowson, who manages our team of clinical advisers, tells us what they do and why.[…]

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A report of investigations into unsafe discharge from hospital

This report focuses on nine experiences drawn from recent complaints we have investigated, which best illustrate the problems we are seeing with regards to unsafe discharge from […]

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Houses of Parliament at night

Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.[…]

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