Can we help you with your complaint?

We make final decisions on complaints that have not been resolved by the NHS in England, UK government departments and some other UK public organisations. We do this fairly.

You can complain to us if you believe there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right.

Our service is free.

Making a complaint

Image of blury road in rain

New report shines a light on major failings by the DVLA in assessing people’s fitness to drive

Vulnerable drivers have been left in limbo for years as a result of major failings by the Driver and Vehicle Licensing Agency (DVLA) in assessing people’s fitness to drive, leavi[…]

Read more

Graphic from unsafe discharge report

Ombudsman urges government to take action on unsafe discharge

Our comment on a report by the Parliamentary and Public Administration and Constitutional Affairs Committee about unsafe discharge from NHS hospitals.[…]

Read more

Anna Boden

Your complaints do make a difference

Complainants often tell us that they complain so that others don’t have to go through what they or their loved one went through.[…]

Read more

Photo of Dervla

Employee stories

Ten of our staff in London and Manchester talk about their work.[…]

Read more