Can we help you with your complaint?

We make final decisions on complaints that have not been resolved by the NHS in England, UK government departments and some other UK public organisations. We do this fairly.

You can complain to us if you believe there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right.

Our service is free.

Making a complaint

Elderly lady sitting on an armchair

Breaking down the barriers – fighting fear

Mick Martin, our Managing Director, reflects on how our recent report resonated with his own personal experience.[…]

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Breaking down the barriers

When it comes to complaining about poor care, evidence we have gathered for this report shows that older people are often reluctant to speak up or simply don’t know how to.[…]

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Night shot of high speed rail

Report of the results of an investigation into a complaint about High Speed 2 Ltd (HS2 Ltd)

This is our report of our investigation into how High Speed Two Limited (HS2 Ltd) dealt with a group of six families whose small community faced break-up under Government plans f[…]

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Avoidable harm

A review into the quality of NHS complaints investigations where serious or avoidable harm has been alleged

This report explains the findings of our research, highlights the issues we have identified, and sets out the action we believe needs to be taken to improve the quality of NHS in[…]

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