Can we help you with your complaint?

We investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.

We are the final step of the complaints system, giving you an independent and last resort to have your complaint looked at.

We are a free service open to everyone.

Find out more
An elderly couple sitting on a bench, back to the camera

Dying without dignity

Investigations by the Parliamentary and Health Service Ombudsman into complaints about end of life care.[…]

Read more

Dame Julie Mellor, DBE - Health Service Ombudsman for England

The government could make complaining easier

Parliamentary and Health Service Ombudsman, Julie Mellor, blogs about Ombudsman reform.[…]

Read more


Over £40,000 payment to farmer after incorrect advice

Mr J received payment after three years of complaining, as the Rural Payments Agency (RPA) had not given him the right advice at the right time.[…]

Read more

Hospital failed to take enough action after patient's fall

Mrs Y complained she was not told her mother, Mrs C who was in her nineties, had fallen out of bed in hospital. She was shocked to see her mother's heavily bruised face when she […]

Read more

‘Thank you for a thorough, professional and independent investigation into our complaint.’

Someone who complained to us about hospital discharge advice.

Tips on complaining BSL

Watch our short film: Tips on making a complaint to the NHS (BSL)

We've put together a short film to provide some tips on how to make a complaint to the NHS in England. You can watch it on our YouTube channel.

Read more

BSL video

Who we are and what we do (BSL)

Read more

Service Charter


Read more