Can we help you with your complaint?

We make final decisions on complaints that have not been resolved by the NHS in England, UK government departments and some other UK public organisations. We do this fairly.

You can complain to us if you believe there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right.

Our service is free.

Making a complaint

Anna Boden

Your complaints do make a difference

Complainants often tell us that they complain so that others don’t have to go through what they or their loved one went through.[…]

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Inside PHSO team

Inside the 'PHSO' - Our staff talk about their work

Over the past few weeks, colleagues from different parts of the organisation have been taking part in a new initiative to widen awareness of their work.[…]

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Image of Service Charter front page

Our Service Charter

Our Service Charter explains what you can expect from us when you ask us to look into a complaint. This is to give you confidence in our service. It also explains what we need fr[…]

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Learning from mistakes

Learning from mistakes

An investigation report by the Parliamentary and Health Service Ombudsman into how the NHS failed to properly investigate the death of a three-year old child[…]

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