Can we help you with your complaint?

We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and some other UK public organisations. We do this fairly.

You can complain to us if you believe there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right.

Our service is free.

Making a complaint

Have your say…

We are developing a service charter that will be a clear set of promises to everyone who uses our service, so they know exactly what to expect from us.

More about the charter

Night shot of high speed rail

Report of the results of an investigation into a complaint about High Speed 2 Ltd (HS2 Ltd)

This is our report of our investigation into how High Speed Two Limited (HS2 Ltd) dealt with a group of six families whose small community faced break-up under Government plans f[…]

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Complaints about UK government departments and agencies, and some UK public organisations 2014-15

A summary of the key statistics we have collected about the enquiries we handled, and the investigations we undertook in 2014-15 that involved UK government departments, agencies[…]

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Andrew Medlock, Assistant Director of Customer Services

Sharing insights from advocacy providers

During the conference we ran workshops with advocates to get a better understanding of the top issues that their clients complained about, and what worked and did not work in the[…]

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Annual report 2014-15

The Ombudsman Annual Report and Accounts 2014-15

This report shows how we are now meeting the demand for our service, and how we have performed against the aims we set out for ourselves in our five year strategy.[…]

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