The Parliamentary and Health Service Ombudsman
Millbank Tower, Millbank, London SW1P 4QP

Map and directions


By Underground

  • Pimlico is the nearest station and is on the Victoria line
  • Vauxhall station is on the Victoria line
  • Waterloo is on the northern, Bakerloo and Waterloo & City lines
  • Westminster station is on the Jubilee, District and Circle lines
  • Lambeth North is on the Bakerloo line

By Train

  • The nearest mainline stations are Vauxhall, Waterloo and Victoria
  • For information about train times and fares, call National Rail Enquiries on 08457 48 49 50 or visit www.thetrainline.comOpen in new window

By Bus

  • Routes 3, 87 stop along Millbank
  • Route 507 from Victoria and Waterloo stops on Horseferry Road
  • For 24 hour bus information call the London Travel Information Line on 020 7222 1234, or visit the Transport for London website, Open in new window

By Taxi

  • Millbank Tower is situated on Millbank, next to Tate Britain, between Lambeth Bridge and Vauxhall Bridge

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Tips on complaining BSL

Watch our short film: Tips on making a complaint to the NHS (BSL)

We've put together a short film to provide some tips on how to make a complaint to the NHS in England. You can watch it on our YouTube channel.

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BSL video

Who we are and what we do (BSL)

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Service Charter


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