Approaching MPs
We asked our customers whether or not they approached their MP, and if so, how easy they found this.
11 per cent of the complainants we surveyed did not approach their MP after being told that they needed a referral.
25 per cent of people who did not return to the Parliamentary Ombudsman after being told they needed an MP referral did not approach their MP (11 per cent of all surveyed).
Of those who managed to obtain an MP referral, 86 per cent found contacting their MP either ‘fairly easy’ or ‘very easy’. However, this contrasts starkly with the individuals who tried but failed to obtain an MP referral, where 40 per cent found contacting their MP either ‘fairly difficult’ or ‘very difficult’. Of these, 25 per cent said that they had tried but failed to even contact their MP.
40% of customers who tried to contact their MP but failed to obtain an MP referral found it diffcult to contact their MP
Q: Thinking about your experience of getting an MP to refer your case, can you please tell us how easy it was for you to contact your MP?
Base: 80 (All those who tried to contact their MP)
