Direct Access?
“ I was quite delighted actually. I was quite chuffed that I had to go to the MP because I felt there would be someone else supporting me.”
When asked for their preference in accessing the Parliamentary Ombudsman, only 16 per cent (22 per cent of those who obtained an MP referral within the time limit and 8 per cent of those who did not) said that they would prefer to access the Parliamentary Ombudsman via an MP.
The majority of the customers participating in the survey (60 per cent) stated that they would rather access the Parliamentary Ombudsman directly.
The majority of customers would prefer direct access to the Ombudsman
Q: If you need to contact the Ombudsman again in the future would you prefer to access their service via your MP, to access it directly without an MP, or do you have no preference?
Base: 90 (All)
