Conclusion
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3.1 Overall, respondents to the consultation were very supportive of the approach to sharing and publishing information about complaints which was set out in the consultation document. There was one specific area where respondents wanted more information than the consultation document proposed and that was about complaints that the Ombudsman decides not to investigate. The strength of respondents’ views on this issue has persuaded me that we need to review our practice in relation to the information we share with NHS bodies and practitioners about complaints we decide not to investigate.
3.2 The thorough and challenging responses that we have received to this consultation have given me the opportunity to take into account the views of a wide range of stakeholders in developing and refining the approach that we will adopt to sharing and publishing information about complaints. We will carry out that review of our approach over the next few months and publish the outcome of it as soon as possible. We will continue with our current practice in the meantime.
