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We are grateful to everyone who responded. Those responses have and will inform our work in this area. We published the Information Promise and the Framework on 30 March 2012 and they can be found on our website at www.ombudsman.org.uk.
Parliamentary and Health Service Ombudsman 0345 015 4033
0300 061 4298 (Calls to these numbers cost the same as a call to a UK landline) 8:30am - 5:30pm Monday - Friday
Text 'call back' with your name and your mobile number to 07624 813 005 and we will call you back within one working day during our office hours. Standard text rates apply
