The Information Promise Framework
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Helpline
Telephone
Parliamentary and Health Service Ombudsman 0345 015 4033
Textphone (Minicom)
0300 061 4298 (Calls to these numbers cost the same as a call to a UK landline) 8:30am - 5:30pm Monday - Friday
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Text 'call back' with your name and your mobile number to 07624 813 005 and we will call you back within one working day during our office hours. Standard text rates apply
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Reports
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Health
- Report by the Health Service Ombudsman for England of an investigation into a complaint made by Mr and Mrs M
- Listening and Learning: The Ombudsman's review of complaint handling by the NHS in England 2010 - 11
- Report by the Parliamentary and Health Service Ombudsman on complaints about disability issues
- A report by the HSO and the LGO about the care and support provided to a vulnerable person living independently in the community
- Report of an investigation of a complaint about a dentist in Staffordshire
- Care and compassion?
- Report of two investigations by the Local Government Ombudsman for England and the Health Service Ombudsman for England
- Report by the Public Services Ombudsman for Wales and the Health Service Ombudsman for England of an investigation of a complaint about the Welsh Assembly Government
- Six lives
- Improving public service: a matter of principle
- Remedy in the NHS
- Injustice in residential care
- Retrospective continuing care funding and redress
- Making things better?
- NHS funding for long term care: follow up report
- Mrs Pointon's Complaint against: The former Cambridgeshire Health Authority and South Cambridgeshire Primary Care Trust
- NHS funding for long term care
- Errors in the care and treatment of a young woman with diabetes
- Investigations of complaints about clinical failings
- Investigations about aspects of the NHS complaints procedure
- Investigation of complaint about treatment by deputising doctors and monitoring of a GP deputising service
- Report by the Health Service Ombudsman for England of an investigation of a complaint about a GP in Dudley
- A joint report with the Local Government Ombudsman about the care and support provided to a person with Down’s syndrome
- A report by the Health Service Ombudsman and the Local Government Ombudsman about the provision of section 117 aftercare
- Listening and Learning: The Ombudsman’s review of complaint handling by the NHS in England 2011-12
- The NHS hospital complaints system. A case for urgent treatment report
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Parliamentary
- Report by the Parliamentary and Health Service Ombudsman on complaints about disability issues
- Defending the Indefensible
- A Breach of Confidence
- A report by the Parliamentary Ombudsman of an investigation of a complaint about the Pensions Regulator
- The Ombudsman’s assessment of the loss of personal data by a Home Office contractor
- Fast and fair?
- Environmentally unfriendly
- Cold Comfort
- Small mistakes, big consequences
- Injustice unremedied: The Government's response on Equitable Life
- Putting things right
- Improving public service: a matter of principle
- Equitable Life: a decade of regulatory failure Part one: main report
- Equitable Life: a decade of regulatory failure Part 2
- Equitable Life: a decade of regulatory failure Part 3
- Equitable Life: a decade of regulatory failure Part 4
- Equitable Life: A decade of Regulatory failure Part 5
- The introduction of the ban on swill feeding
- Tax credits: Getting it wrong
- The Parliamentary Ombudsman:Withstanding the test of time
- Put together in haste: 'Cod Wars' trawlermen's compensation scheme
- Investigation into the Home Office’s regulation of animal experimentation
- Trusting in the pensions promise: government bodies and the security of final salary occupational pensions
- Redress in the Round: Remedying Maladministration in Central and Local Government
- A Debt of Honour: the ex gratia scheme for British groups interned by the Japanese during the Second World War
- Tax credits: Putting things right
- Maxwell Communications Pension Plan Complaint
- Equitable Life investigation - terms of reference and statement of complaint
- A Further Investigation of the Prudential Regulation of Equitable Life?
- The Prudential Regulation of Equitable Life - Part I: Overview and Summary of Findings
- The Prudential Regulation of Equitable Life - Part II: Full Text of Representative Investigation
- Individual Learning Accounts
- Equality under the law? The treatment of widowers by the Inland Revenue and the Department for Work and Pensions
- Ombudsman reports on Government’s proposed redress for SERPS pensioners
- Investigation into delays in making payments under the Arable Area Payments Scheme
- State Earnings-Related Provision (SERPS) Inheritance Provisions
- The Ostrich Farming Corporation Limited
- Responsive and Accountable?
- More Cold Comfort
- A false economy - Investigations into how people are recompensed for government mistakes
- Responsive and Accountable?