Purpose of the framework
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This framework sets out the approach we will take to deliver our Information Promise.
It sets out the standards our customers, stakeholders and others who come into contact with us can expect from us when we hold their information, what information we will share with them and what information we will place in the public domain. It covers both personal data and other information we hold in connection with the Ombudsman’s duties under the Parliamentary Commissioner Act 1967 and the Health Service Commissioners Act 1993.
The framework also defines the roles and responsibilities that ensure that these standards are met throughout the Ombudsman’s Office. Finally, it sets out how we will report on, review and measure the successful implementation of the Information Promise.
