What the PCT had to say
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In its formal comments on the complaint, the PCT said that it had accepted the recommendations of the external review of Mrs S’s complaint. It said, in particular, that if in future a patient’s care and welfare was being undermined by resource issues, the matter would be brought to the attention of its Chief Executive, and the patient placed in the appropriate unit, funded by the PCT if necessary, while negotiations took place with the other organisation(s) concerned.
