Findings
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In reaching our findings we have taken account of the relevant standards and the advice of our Adviser. Mrs S has complained, on behalf of her daughter, that they were forced to pay for private treatment of Miss S’s anorexia nervosa, which was properly the responsibility of the NHS to fund. Mrs S felt that they had no alternative but to pay for the treatment, given Miss S’s deteriorating condition and because (it seemed to them) the funding issue was unlikely to be resolved swiftly.
We have considered whether there has been a failure of service, a failure to provide a service, or maladministration on the part of the three bodies complained about, and whether Miss S and her mother suffered injustice or hardship as a result. We will address the actions of the three bodies involved in turn.
