Introduction
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This report has been prepared under the Public Services Ombudsman (Wales) Act 2005 and the Health Service Commissioners Act 1993, as amended.
Mrs S’s complaint concerns events that span the jurisdictions of the Public Services Ombudsman for Wales and the Health Service Ombudsman for England. Using provisions in their respective statutes, both Ombudsmen have agreed that a joint investigation leading to the production of joint conclusions and proposed remedy in one report seemed the most appropriate. Mrs S has agreed to this approach. Under paragraph 12 of Schedule 1 to the Health Service Commissioners Act 1993, the Health Service Ombudsman for England gave authority for the relevant staff of the Office of the Public Services Ombudsman
for Wales to carry out some of her functions in respect of the investigation.
The report is published by the Public Services Ombudsman for Wales under section 25 of the Public Services Ombudsman (Wales) Act 2005.
The report is preceded by a summary.
