Improving public service: a matter of principle
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This is the Ombudsman's second report on how government bodies and the NHS handle complaints, and forms part of an ongoing series of complaint digests. Her first report Remedy in the NHS was published in June this year.
Content
Complaints about
The National Health Service
- Rotherham Primary Care Trust and South Yorkshire Strategic Health Authority (now Yorkshire and the Humber Strategic Health Authority)
- The Healthcare Commission
- A General Practitioner
- The Healthcare Commission
- Pennine Acute Hospitals NHS Trust and the Healthcare Commission
- A Dental Practice and a Dentist
- Heatherwood and Wexham Park Hospitals NHS Trust (now Heatherwood and Wexham Park Hospitals NHS Foundation Trust), Berkshire East Teaching Primary Care Trust (now Berkshire East Primary Care Trust) and the Healthcare Commission
- Taunton and Somerset NHS Trust (now Taunton and Somerset NHS Foundation Trust) and the Healthcare Commission
Complaints about
Government departments, agencies and public bodies
- The Immigration and Nationality Directorate (now the UK Border Agency) of the Home Office
- HM Courts Service
- The Disability and Carers Service (now the Pension, Disability and Carers Service) of the Department for Work and Pensions
- The Learning and Skills Council for England
- HM Revenue & Customs
- The Security Industry Authority
- HM Courts Service
- Jobcentre Plus of the Department for Work and Pensions
- The Criminal Records Bureau
- The Health and Safety Executive
- The Department of Health
- Jobcentre Plus of the Department for Work and Pensions
Read the press release
Download the full report 
(444kb)
