Injustice in residential care: A joint report by the Local Government Ombudsman and the Health Service Ombudsman for England
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2nd Report—Session 2007-2008
Presented to Parliament pursuant to Section 14(4) of the Health Service Commissioners Act 1993 (as amended)
Ordered by The House of Commons to be printed 26 March 2008
HC 421
Read the Press release
Download the full report 
(391KB)
Contents
- The complaint
- Our investigations and report
- Findings
- Remedy
- Matters considered solely by the Health Service Ombudsman
Legal and administrative background
- The Council’s handling of Mr and Mrs Taylor’s complaints and its findings and conclusions
- The Trust’s handling of Mr and Mrs Taylor’s complaints and its findings and conclusions
- Mr and Mrs Taylor’s complaints to the Local Government Ombudsman and thereafter the Health Service Ombudsman
- The Council’s and the Trust’s comments on the agreement
- The Council’s response to the Local Government Ombudsman’s enquiries
- The Trust’s formal response to the Health Service Ombudsman’s enquiries
- Complaints to the Health Service Ombudsman about medication and recorded diagnoses
- Frank’s clinical records
- Comments of the Health Service Ombudsman’s Clinical Adviser
- Health Service Ombudsman’s findings on the complaints about medication and recorded diagnoses
- Local Government Ombudsman’s and Health Service Ombudsman’s findings on the complaint against the Council and the Trust
