Listening and Learning: The Ombudsman's review of complaint handling by the NHS in England 2009-10
This is the Ombudsman's first report on complaint handling in the NHS in England.
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Reports
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Health
- Listening and Learning: The Ombudsman's review of complaint handling by the NHS in England 2010 - 11
- Report by the Parliamentary and Health Service Ombudsman on complaints about disability issues
- A report by the HSO and the LGO about the care and support provided to a vulnerable person living independently in the community
- Report of an investigation of a complaint about a dentist in Staffordshire
- Care and compassion?
- Listening and Learning: The Ombudsman's review of complaint handling by the NHS in England 2009-10
- Report of two investigations by the Local Government Ombudsman for England and the Health Service Ombudsman for England
- Report by the Public Services Ombudsman for Wales and the Health Service Ombudsman for England of an investigation of a complaint about the Welsh Assembly Government
- Six lives
- Improving public service: a matter of principle
- Remedy in the NHS
- Injustice in residential care
- Retrospective continuing care funding and redress
- Making things better?
- NHS funding for long term care: follow up report
- Mrs Pointon's Complaint against: The former Cambridgeshire Health Authority and South Cambridgeshire Primary Care Trust
- NHS funding for long term care
- Errors in the care and treatment of a young woman with diabetes
- Investigations of complaints about clinical failings
- Investigations about aspects of the NHS complaints procedure
- Investigation of complaint about treatment by deputising doctors and monitoring of a GP deputising service
- Report by the Health Service Ombudsman for England of an investigation of a complaint about a GP in Dudley
- A joint report with the Local Government Ombudsman about the care and support provided to a person with Down’s syndrome
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Parliamentary
- Report by the Parliamentary and Health Service Ombudsman on complaints about disability issues
- Defending the Indefensible
- A Breach of Confidence
- A report by the Parliamentary Ombudsman of an investigation of a complaint about the Pensions Regulator
- The Ombudsman’s assessment of the loss of personal data by a Home Office contractor
- Fast and fair?
- Environmentally unfriendly
- Cold Comfort
- Small mistakes, big consequences
- Injustice unremedied: The Government's response on Equitable Life
- Putting things right
- Improving public service: a matter of principle
- Equitable Life: a decade of regulatory failure Part one: main report
- Equitable Life: a decade of regulatory failure Part 2
- Equitable Life: a decade of regulatory failure Part 3
- Equitable Life: a decade of regulatory failure Part 4
- Equitable Life: A decade of Regulatory failure Part 5
- The introduction of the ban on swill feeding
- Tax credits: Getting it wrong
- The Parliamentary Ombudsman:Withstanding the test of time
- Put together in haste: 'Cod Wars' trawlermen's compensation scheme
- Investigation into the Home Office’s regulation of animal experimentation
- Trusting in the pensions promise: government bodies and the security of final salary occupational pensions
- Redress in the Round: Remedying Maladministration in Central and Local Government
- A Debt of Honour: the ex gratia scheme for British groups interned by the Japanese during the Second World War
- Tax credits: Putting things right
- Maxwell Communications Pension Plan Complaint
- Equitable Life investigation - terms of reference and statement of complaint
- A Further Investigation of the Prudential Regulation of Equitable Life?
- The Prudential Regulation of Equitable Life - Part I: Overview and Summary of Findings
- The Prudential Regulation of Equitable Life - Part II: Full Text of Representative Investigation
- Individual Learning Accounts
- Equality under the law? The treatment of widowers by the Inland Revenue and the Department for Work and Pensions
- Ombudsman reports on Government’s proposed redress for SERPS pensioners
- Investigation into delays in making payments under the Arable Area Payments Scheme
- State Earnings-Related Provision (SERPS) Inheritance Provisions
- The Ostrich Farming Corporation Limited
- Responsive and Accountable?
- More Cold Comfort