Annex B - Bibliography
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Committee of inquiry: Independent investigation into how the NHS handled allegations about the conduct of Clifford Ayling.
London: Department of Health, 2004
Committee of inquiry to investigate how the NHS handled allegations about the performance and conduct of Richard Neale.
London: Department of Health, 2004
Fifth report - Safeguarding patients: Lessons from the past - proposals for the future.
London: The Stationery Office, 2004 (Command Paper CM 6394)
Getting the best from complaints: Consultation on the changes to the Social Services Complaints Procedures for children, young people and other people making a complaint.
London: Department for Education and Skills, 2004
Guidance to support implementation of the National Health Service (Complaints) Regulations 2004.
London, Department of Health, 2004
An independent voice: Proposals for the independent review stage of the new social services complaints procedure - a CSCI consultation document.
London: Commission for Social Care Inspection, 2004
Involving patients and the public in healthcare: Response to the Listening Exercise.
Department of Health. London: Department of Health, 2001
Learning from Bristol. The report of the Public Inquiry into children's heart surgery at the Bristol Royal Infirmary 1984-1995.
London: The Stationery Office, 2001 (Command Paper: CM 5207
Learning from Complaints: Consultation on Changes to the Social Services Complaints Procedure for Adults.
Department of Health. October 2004
Making amends. A consultation paper setting out proposals for reforming the approach to clinical negligence in the NHS.
London: Department of Health, 2003
The National Health Service (Complaints Regulations) 2004,
London: The Stationery Office, 2004 (Statutory Instrument 2004 No 1768)
NHS complaints procedure national evaluation.
London: Department of Health, 2001
NHS complaints reform: making things right.
London: Department of Health, 2003
The NHS Plan: a plan for investment, a plan for reform.
London: Department of Health, 2000
Reconfiguring the Department of Health's arm's length bodies.
London: Department of Health, 2004
Reforming the NHS complaints procedure.
London: Healthcare Commission, 2004
Reforming the NHS complaints procedure: a listening document.
London: Department of Health, 2001
Standards for better health.
London: Department of Health, 2004
