Introduction
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- This is my report on the investigation into Mrs S’s complaint about Dr W T Hampson. This report contains my findings, conclusions and recommendations with regard to Mrs S’s areas of concern.
The complaint
- Mrs S complained that Dr Hampson had accused her of using offensive language towards one of the receptionists at the Northway Medical Centre (the Practice), which she denies. Mrs S considers that Dr Hampson bullied her into leaving the Practice by giving her 14 days to apologise or face removal from the patient list. She is concerned that Dr Hampson wrote to her about his concerns, and that a copy of this letter is filed in her medical records. She said that the Practice told her that there was nothing relating to the events in her medical records.
- Mrs S said that having to leave the Practice that her family has been with for 24 years has been hugely stressful for her and her daughter. She said that it has also been stressful finding a new GP. Mrs S has said that she is disappointed and upset to find that, contrary to what she had been told, there was a reference to the incident in her medical records. She also said that she is worried about her new GP seeing the entry on her records and that this has greatly upset her.
My decision
- Having considered all the available evidence relating to Mrs S’s complaint about Dr Hampson, including her recollections and views, I have reached a decision.
- I have found that Dr Hampson’s actions fell so far below the applicable standard in the circumstances as to amount to maladministration. This maladministration by Dr Hampson led to the injustice that Mrs S experienced unnecessary distress and inconvenience.
- I uphold the complaint about Dr Hampson.
