Final remarks
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- In this report I have set out our investigation, findings, conclusions and decision with regard to the service Mrs S received from Dr Hampson. At the time of the events complained about, Mrs S was understandably concerned about her daughter’s health. She could rightly have expected Dr Hampson, as their GP, to have taken account of this in his subsequent action. Instead, he demonstrated a lack of empathy for her situation and the wording of his letter only added to her frustration.
- Mrs S said she feels that if Dr Hampson agreed with our recommendations and carried all of them out, then this would be sufficient to allow her to move on and draw a line under her complaint and the events that led to it. I hope that this report will achieve this outcome for her.
Ann Abraham
Parliamentary and Health Service Ombudsman
