Foreword
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I am laying this report before Parliament, under section 14 (4) of the Health Service Commissioners Act 1993 and section 10 (4) of the Parliamentary Commissioner Act 1967, to share information about the Ombudsman’s role in considering complaints about poor service and unfair treatment provided to people with disabilities and how we determine those complaints. Our approach and the outcomes we achieve are illustrated by summaries of five recently completed investigations. The five summaries cover complaints about a number of public bodies including the NHS and government agencies.
I hope that putting this information in the public domain will help people who have complaints about public bodies make informed decisions about where to take their complaints. I also want organisations within my jurisdiction to see how I consider complaints about poor service and unfair treatment provided to people with disabilities.
Ann Abraham
Parliamentary and Health Service Ombudsman
October 2011
