Conclusion
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The case summaries in this report demonstrate the difficulties faced by disabled people in accessing public services; the lack of awareness in some public bodies of their statutory obligations, leading to poor service and unfair treatment; and the role that the Ombudsman can play both in righting individual wrongs and driving improvements in public services.
I hope that this report will be helpful to people, and their representatives, who may be considering whether to refer such cases to the Ombudsman; and will also help bodies in jurisdiction understand how we will consider complaints made about them in relation to such matters.
