Part1 Contents
Jump to
Part one: overview and summary investigation reports
Contents
Download this report (pdf, 541KB)
Foreword
Overview summary
Overview report
- Introduction
- Role of the Ombudsman
- Relevant policy and good practice guidance
- Treating people as individuals
- Doing the basics well - an issue of leadership
- Complaint handling
- Remedy
- Conclusions and recommendations
Summary investigation reports
