Parliamentary
Listed here are reports about government departments and other public organisationswhich have been published by the Parliamentary and Health Service Ombudsman.
Responsive and Accountable?
12 December 2012
Our 2011-12 review of complaint handling by government departments and public organisations features many examples of how we have helped complainants.
A false economy - Investigations into how people are recompensed for government mistakes
16 October 2012
A report by the Parliamentary Ombudsman on investigations into how people are recompensed for government mistakes
More Cold Comfort: how the Rural Payments Agency handled claims to the Single Payment Scheme in 2005 and 2006
30 November 2011
Defending the Indefensible
14 September 2011
A report by the Parliamentary Ombudsman on an investigation of a complaint about the Ministry of Defence and the Service Personnel & Veterans Agency
A Breach of Confidence
12 January 2011
A report by the Parliamentary Ombudsman on an investigation of a complaint about HM Revenue & Customs, the Child Support Agency and the Department for Work and Pensions
A report by the Parliamentary Ombudsman of an investigation of a complaint about the Pensions Regulator
29 June 2010
Report by the Parliamentary Ombudsman of the results of an investigation of a complaint about the Pensions Regulator made by Mr L and referred by Graham Stuart MP
The Ombudsman’s assessment of the loss of personal data by a Home Office contractor
23 March 2010
The Ombudsman outlines her decision not to investigate 449 complaints from prisoners and former prisoners about the loss of an unencrypted data stick containing personal information about them.
Fast and fair? A report by the Parliamentary Ombudsman on the UK Border Agency
09 February 2010
‘Fast and Fair?’ includes eleven case studies that reflect the large number and wide range of complaints referred to the Ombudsman by Members of Parliament.
