Cold Comfort: the Administration of the 2005 Single Payment Scheme by the Rural Payments Agency

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Contents

Foreword

Section 1: introduction

Section 2: the basis for my determination of the complaints

Section 3: my findings of fact about Rural Payments Agency, the 2005 Single Payment Scheme and the Rural Land Register

Section 4: the key facts of Mr W’s complaint – problems with the Single Payment Scheme

Section 5: the key facts of Mr Y’s complaint – problems with mapping land

Section 6: my findings – whether there was maladministration by the Rural Payments Agency in the implementation of the 2005 Single Payment Scheme

Section 7: my findings – whether any such maladministration led to an injustice for those who have complained to me

Section 8: representations received and my assessment of those representations

Section 9: my recommendations for remedy

Annex A: chronology of events (2001-2004) (2005) (2006) (2007) (2008)

Annex B: summary of the other complaints made to me about delays in making Single Payment Scheme payments, receiving entitlement statements and receiving an accurate set of maps

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