Fast and fair? A report by the Parliamentary Ombudsman on the UK Border Agency
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Contents
List of cases
Asylum cases
Core immigration and nationality work
Mrs L’s application as the spouse of a UK citizen
Ms T’s application on the grounds of domestic violence
Delays and backlogs on applications where a fee is paid
Ms G’s application on the basis of 14 years’ residence in the UK
Mr E’s application as an overstayer, now the spouse of a UK citizen
Applying under European law
Mrs N’s application for a residence card as the spouse of a European Economic Area citizen
What can a customer expect from the Agency?
Mr P’s request for confirmation of his indefinite leave to remain in the UK
Mr J’s application for indefinite leave to remain
Mr H’s application as the spouse of a UK citizen
Mr M’s request for the return of his passport and other documents
Read the press release
Download the full report 
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