More Cold Comfort: how the Rural Payments Agency handled claims to the Single Payment Scheme in 2005 and 2006
Jump to
If you would like this report in a different format, such as Daisy or large print, please contact us.
Tenth report of the Parliamentary Commissioner for Administration
Session 2010-12
Presented to Parliament pursuant to
Section 10(4) of the Parliamentary Commisioner Act 1967
Contents
- More Cold Comfort: how the Rural Payments Agency handled claims to the Single Payment Scheme in 2005 and 2006
- Foreword
- Summary
- Chapter one: Introduction
- Chapter two: The basis for my determination of the complaints
- Chapter three: The key facts leading to the complaints
- Chapter four: The complainants’ stories in summary
- Chapter five: My findings – whether there was maladministration by the Rural Payments Agency in their handling of claims to the Single Payment Scheme generally in 2005 and 2006
- Chapter six: My findings - on each of the individual complaints
- Chapter seven: My recommendations for remedy
- Annex A - Understanding RPA’s approach to claims to the Single Payment Scheme: an administrative chronology
- Annex B – RPA guidance for farmers
- Annex C - Mr D – an extract from his letter to one of my investigators
- Annex D – The Rural Payments Agency’s 2006 paper on ‘misunderstandings’and partial activation
- Annex E –The nine complainants: their stories in more detail
- Glossary
Read the first part of the Cold Comfort story
Published in December 2009, this report sets out the results of the Ombudsman’s investigation of two representative complaints about the administration of the 2005 Single Payment Scheme by the Rural Payments Agency, part of the Department for Environment, Food and Rural Affairs (Defra).
