This includes:

• The number of complaints received;
• The number of complaints resolved through intervention;
• The number of complaints accepted for formal investigation; and
• The number of investigated complaints reported on and the percentage of those complaints which were fully upheld, partly upheld or not upheld.

Public bodies are listed in alphabetical order by their official name. They are listed individually, rather than as a government department including its sponsored bodies.

We record a public body as an ‘unknown body’ where someone asks us how to complain about a public body but he or she is at such an early stage in the complaints process that they do not know, or are unwilling to give us, the name of the public body.

You can view 2010-11 figures here or download the CSV file containing data for both periods.

Organisation	Complaints received	Complaints resolved through intervention	Complaints accepted for investigation	Investigated complaints reported on	Investigated complaints reported on: fully upheld %	Investigated complaints reported on: partly upheld %	Investigated complaints reported on: not upheld %	Body Type ID	Aliases
Adjudicator to HM Land Registry	2	0	0	0	-	-	-	11	Adjudicator to HM Land Registry
Advisory, Conciliation and Arbitration Service	3	0	0	0	-	-	-	11	Advisory, Conciliation and Arbitration Service, ACAS
Arts and Humanities Research Council	3	0	0	0	-	-	-	11	Arts and Humanities Research Council
Arts Council of England	1	0	0	0	-	-	-	12	Arts Council of England, Arts Council England
British Council	0	0	0	0	-	-	-	13	British Council
British Library Board	1	0	0	0	-	-	-	12	British Library Board
Cabinet Office	17	0	0	0	-	-	-	14	Cabinet Office
Care Quality Commission	69	0	0	0	-	-	-	15	Care Quality Commission, CQC
Charity Commission	19	0	1	0	-	-	-	16	Charity Commission
Child Benefit Office	48	0	0	0	-	-	-	17	Child Benefit Office, CBO
Child Support Agency	638	4	4	7	100%	0%	0%	18	Child Support Agency, CSA, CMEC, Child Maintenance and Enforcement Commission
Children and Family Court Advisory and Support Service	218	17	7	6	83%	17%	0%	19	Children and Family Court Advisory and Support Service, CAFCASS
Civil Aviation Authority	9	0	0	0	-	-	-	26	Civil Aviation Authority, CAA
Coal Authority	0	0	0	0	-	-	-	11	Coal Authority
Commission for Equality and Human Rights	15	1	0	0	-	-	-	22	Commission for Equality and Human Rights, CEHR
Companies House	19	0	0	0	-	-	-	11	Companies House
Competition Commission	0	0	0	0	-	-	-	11	Competition Commission
Construction Industry Training Board	1	0	0	0	-	-	-	11	Construction Industry Training Board
Consumer Council for Water	19	0	0	0	-	-	-	21	Consumer Council for Water
Consumer Focus	1	0	0	0	-	-	-	11	Consumer Focus, National Consumer Council
Court Funds Office	1	0	0	0	-	-	-	10	Court Funds Office, CFO
Criminal Injuries Compensation Authority	27	1	0	0	-	-	-	10	Criminal Injuries Compensation Authority, CICA
Criminal Records Bureau	30	1	0	0	-	-	-	22	Criminal Records Bureau, CRB
Crown Estate Office	2	0	0	0	-	-	-	23	Crown Estate Office, CEO
Crown Prosecution Service (Under Victim's Code)	3	0	2	0	-	-	-	10	Crown Prosecution Service (Under Victim's Code), CPS
Debt Management Unit	30	0	0	0	-	-	-	18	Debt Management Unit, DMU
Department for Business, Innovation and Skills	34	0	1	6	0%	100%	0%	11	Department for Business, Innovation and Skills, DBIS
Department for Communities and Local Government	23	0	0	0	-	-	-	24	Department for Communities and Local Government, DCLG
Department for Culture, Media and Sport	2	0	0	0	-	-	-	12	Department for Culture, Media and Sport, DCMS
Department for Education	24	0	0	0	-	-	-	19	Department for Education, Department for Children, Families and Schools, DCFS
Department for Environment, Food and Rural Affairs	17	0	1	0	-	-	-	21	Department for Environment, Food and Rural Affairs, DEFRA
Department for International Development	3	0	0	0	-	-	-	25	Department for International Development, DID
Department for Transport	15	0	0	0	-	-	-	26	Department for Transport, DFT
Department for Work and Pensions	44	0	0	0	-	-	-	18	Department for Work and Pensions, DWP
Department of Energy and Climate Change	59	0	0	0	-	-	-	27	Department of Energy and Climate Change, DECC
Department of Health	51	0	0	0	-	-	-	15	Department of Health
Driver and Vehicle Licensing Agency	193	4	3	1	100%	0%	0%	26	Driver and Vehicle Licensing Agency, DVLA
Driving Standards Agency	23	1	0	0	-	-	-	26	Driving Standards Agency, DSA
Carillion Energy Services*	2	0	0	0	-	-	-	21	Carillion Energy Services*, Carillion Energy Services*
Electoral Commission	1	0	1	0	-	-	-	28	Electoral Commission
English Sports Council	0	0	0	0	-	-	-	12	English Sports Council, Sport England
Environment Agency	51	0	0	0	-	-	-	21	Environment Agency
Food Standards Agency	6	0	1	0	-	-	-	29	Food Standards Agency, FSA
Foreign and Commonwealth Office	41	1	1	1	0%	0%	100%	13	Foreign and Commonwealth Office, FCO
Forestry Commission	9	0	1	1	0%	0%	100%	30	Forestry Commission
Gambling Commission	3	0	0	0	-	-	-	12	Gambling Commission
Gangmasters Licensing Authority	2	0	0	0	-	-	-	21	Gangmasters Licensing Authority
Gas and Electricity Markets Authority	3	0	0	0	-	-	-	31	Gas and Electricity Markets Authority, Ofgem
General Social Care Council	20	0	0	3	100%	0%	0%	15	General Social Care Council, GSCC
Government Office for London	0	0	0	0	-	-	-	24	Government Office for London
Health and Safety Executive	44	1	0	0	-	-	-	18	Health and Safety Executive, HSE
Health Protection Agency	2	1	0	0	-	-	-	15	Health Protection Agency, HPA
Highways Agency	24	0	1	0	-	-	-	26	Highways Agency
Historic Buildings and Monuments Commission for England	1	0	0	0	-	-	-	12	Historic Buildings and Monuments Commission for England, English Heritage
HM Courts & Tribunals Service	531	22	15	11	55%	27%	18%	10	HM Courts & Tribunals Service, HMCS
HM Prison Service	76	0	0	1	0%	0%	100%	10	HM Prison Service, HMPS
HM Revenue & Customs	792	12	7	6	33%	50%	17%	17	HM Revenue & Customs, HMRC
HM Treasury	13	0	0	0	-	-	-	32	HM Treasury, HMT
Home Office	20	0	0	0	-	-	-	22	Home Office
Homes and Communities Agency	1	0	0	0	-	-	-	24	Homes and Communities Agency, HCA
Human Fertilisation and Embryology Authority	0	0	0	0	-	-	-	15	Human Fertilisation and Embryology Authority, HFEA
Identity and Passport Service	56	1	2	1	0%	100%	0%	22	Identity and Passport Service, IPS
Independent Case Examiner	194	1	9	7	43%	0%	57%	18	Independent Case Examiner, ICE
Independent Complaints Adjudicator Service for Ofsted	0	0	0	0	-	-	-	19	Independent Complaints Adjudicator Service for Ofsted
Independent Complaints Reviewer	14	0	0	0	-	-	-	33	Independent Complaints Reviewer, ICR
Independent Regulator of NHS Foundation Trusts	1	0	0	0	-	-	-	34	Independent Regulator of NHS Foundation Trusts, Monitor
Independent Review Service for the Social Fund	22	0	0	0	-	-	-	18	Independent Review Service for the Social Fund
Information Commissioner	122	1	0	0	-	-	-	10	Information Commissioner, ICO
Insolvency Service	20	0	1	1	0%	100%	0%	11	Insolvency Service
Jobcentre Plus	1083	0	5	3	33%	33%	33%	18	Jobcentre Plus, JCP
Land Registry	26	0	0	0	-	-	-	11	Land Registry
Legal Services Commission	88	1	4	4	50%	50%	0%	10	Legal Services Commission, LSC
Local Government Boundary Commission for England	0	0	0	0	-	-	-	24	Local Government Boundary Commission for England
Marine Management Organisation	0	0	0	0	-	-	-	21	Marine Management Organisation, MMO
Maritime and Coastguard Agency	0	0	0	0	-	-	-	26	Maritime and Coastguard Agency, MCA
Medical Services ATOS Healthcare**	10	0	0	0	-	-	-	18	Medical Services ATOS Healthcare**
Medicines and Healthcare products Regulatory Agency	4	0	0	0	-	-	-	15	Medicines and Healthcare products Regulatory Agency
Ministry of Defence	27	0	0	1	100%	0%	0%	35	Ministry of Defence, MOD
Ministry of Justice	30	0	3	2	100%	0%	0%	10	Ministry of Justice, MOJ
National Archives	0	0	0	0	-	-	-	10	National Archives
National Insurance Contributions Office	6	0	0	0	-	-	-	17	National Insurance Contributions Office, NICO
National Lottery Commission	8	0	0	0	-	-	-	12	National Lottery Commission
National Offender Management Service	30	0	1	0	-	-	-	10	National Offender Management Service, NOMS
National Probation Service (Under Victim's Code)	2	0	0	0	-	-	-	10	National Probation Service (Under Victim's Code)
Natural England	9	1	0	0	-	-	-	21	Natural England
Northern Ireland Human Rights Commission	1	0	0	0	-	-	-	36	Northern Ireland Human Rights Commission
Northern Ireland Office	2	0	0	0	-	-	-	36	Northern Ireland Office, NIO
Office for National Statistics	3	0	0	0	-	-	-	43	Office for National Statistics, ONS
Office for Standards in Education, Children's Services and Skills	15	0	0	1	100%	0%	0%	37	Office for Standards in Education, Children's Services and Skills, Ofsted
Office for Tenants and Social Landlords	7	0	1	0	-	-	-	24	Office for Tenants and Social Landlords, Tenant Services Authority
Office of Communications	16	0	0	0	-	-	-	12	Office of Communications, Ofcom
Office of Fair Trading	12	0	0	0	-	-	-	39	Office of Fair Trading, OFT
Office of Qualifications and Examinations Regulation	3	0	1	0	-	-	-	19	Office of Qualifications and Examinations Regulation, Ofqual
Office of Rail Regulation	7	0	0	0	-	-	-	26	Office of Rail Regulation, ORR
Office of the Immigration Services Commissioner	1	0	0	0	-	-	-	22	Office of the Immigration Services Commissioner, OISC
Office of the Traffic Commissioner	0	0	0	0	-	-	-	26	Office of the Traffic Commissioner, OTC
Official Receiver	4	0	0	0	-	-	-	11	Official Receiver
Official Solicitor to the Supreme Court	6	0	1	0	-	-	-	10	Official Solicitor to the Supreme Court, The Official Solicitor to the Supreme Court
Oil and Pipelines Agency	0	0	0	0	-	-	-	35	Oil and Pipelines Agency
Ordnance Survey	1	0	0	0	-	-	-	24	Ordnance Survey
Parole Board	3	0	0	0	-	-	-	10	Parole Board
Pension Protection Fund	1	0	0	0	-	-	-	18	Pension Protection Fund, PPF
Pensions Ombudsman	12	0	0	0	-	-	-	18	Pensions Ombudsman
Planning Inspectorate	88	0	7	3	100%	0%	0%	24	Planning Inspectorate
Police (Under Victim's Code)	9	1	0	0	-	-	-	22	Police (Under Victim's Code)
Prisons and Probation Ombudsman	52	0	2	0	-	-	-	10	Prisons and Probation Ombudsman, PPO
Probation Trusts	11	0	0	0	-	-	-	10	Probation Trusts
Rail Passengers' Council	2	1	0	0	-	-	-	26	Rail Passengers' Council, RPC
Regional Development Agencies	4	0	1	0	-	-	-	11	Regional Development Agencies, RDA
Residential Property Tribunal Service	4	0	0	0	-	-	-	24	Residential Property Tribunal Service, RPTS
Rural Payments Agency	30	0	2	15	93%	7%	0%	21	Rural Payments Agency, RPA
Security Industry Authority	29	0	0	0	-	-	-	22	Security Industry Authority, SIA
Serious Organised Crime Agency	0	0	0	0	-	-	-	22	Serious Organised Crime Agency, SOCA
Service Personnel and Veterans Agency	13	0	0	0	-	-	-	35	Service Personnel and Veterans Agency, SPVA, Veterans Agency
Skills Funding Agency	5	0	0	2	100%	0%	0%	11	Skills Funding Agency, SFA
The Adjudicator's Office	238	3	6	7	14%	0%	86%	17	The Adjudicator's Office
The Office of the Public Guardian	48	0	1	3	67%	33%	0%	10	The Office of the Public Guardian, OPG
The Pension, Disability and Carers Service	357	1	1	1	100%	0%	0%	18	The Pension, Disability and Carers Service, PDCS
The Pensions Regulator	1	0	0	0	-	-	-	18	The Pensions Regulator
Treasury Solicitor	7	1	0	0	-	-	-	40	Treasury Solicitor
UK Border Agency	636	21	22	18	61%	28%	11%	22	UK Border Agency, UKBA
UK Intellectual Property Office	7	0	0	0	-	-	-	11	UK Intellectual Property Office, The Patent Office
Valuation Office Agency	30	0	1	2	100%	0%	0%	17	Valuation Office Agency, VOA
Valuation Tribunal Service	6	0	0	0	-	-	-	24	Valuation Tribunal Service
Vehicle and Operator Services Agency	8	0	0	0	-	-	-	26	Vehicle and Operator Services Agency, VOSA
Water Services Regulation Authority	14	0	0	0	-	-	-	41	Water Services Regulation Authority, Ofwat
Witness Care Units (Under Victim's Code)	1	0	0	0	-	-	-	10	Witness Care Units (Under Victim's Code)
Young People's Learning Agency for England	4	0	0	0	-	-	-	19	Young People's Learning Agency for England
Youth Justice Board for England and Wales	0	0	0	0	-	-	-	10	Youth Justice Board for England and Wales
Unknown	31	0	0	0	-	-	-	9	Unknown
Office of the Children's Commissioner	1	0	0	0	-	-	-	19	Office of the Children's Commissioner
Royal Mint	1	0	0	0	-	-	-	32	Royal Mint
Big Lottery Fund	1	0	0	0	-	-	-	12	Big Lottery Fund
Driver & Vehicle Agency	1	0	0	0	-	-	-	26	Driver & Vehicle Agency
Export Credits Guarantee Department	1	0	0	0	-	-	-	11	Export Credits Guarantee Department
Government Actuary's Department	2	0	0	0	-	-	-	44	Government Actuary's Department
Government Office for the West Midlands	1	0	0	0	-	-	-	24	Government Office for the West Midlands
High Speed Two (HS2) Ltd	6	0	0	0	-	-	-	26	High Speed Two (HS2) Ltd
Independent Living Fund	4	0	1	0	-	-	-	18	Independent Living Fund
Independent Safeguarding Authority	2	0	0	0	-	-	-	22	Independent Safeguarding Authority
Leasehold Advisory Service	1	0	0	0	-	-	-	24	Leasehold Advisory Service
Medical Research Council	1	0	0	0	-	-	-	11	Medical Research Council
Remploy Ltd	2	0	0	0	-	-	-	18	Remploy Ltd
Standards for England	2	0	0	0	-	-	-	24	Standards for England
The Supreme Court	1	0	0	0	-	-	-	42	The Supreme Court
UK Trade & Investment	1	0	0	0	-	-	-	11	UK Trade & Investment
Vehicle Certification Agency	1	0	0	0	-	-	-	26	Vehicle Certification Agency
Youth Offending Teams (Under Victim's Code)	1	0	0	0	-	-	-	10	Youth Offending Teams (Under Victim's Code)
British Museum	1	1	0	0	-	-	-	12	British Museum