Tax credits: Putting things right

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3rd Report—Session 2005-2006

Presented to Parliament pursuant to Section 10(4) of the Parliamentary Commissioner Act 1967

Ordered by The House of Commons to be printed 21 June 2005

HC 124 (2005-2006)

Contents

Foreword

Summary and recommendations

Chapter 1 - Introduction

Chapter 2 - Background to tax credits

Chapter 3 - Processing errors

Chapter 4 - Communication and accessibility

Chapter 5 - Overpayments

Chapter 6 - Complaints and appeals

Chapter 7 - A wider view

Appendices

Appendix A: Complaints received by the Ombudsman against the Tax Credit Office 1 April 2003 - 31 May 2005

Appendix B: Delivery of tax credits

Appendix C: Correspondence between PHSO and the Revenue about wider tax credits issues

Appendix D: Payments page of a revised award notice and explanatory note

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