Conclusion
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In assessing these complaints I have considered not only the matters that initially gave rise to them but also how the Home Office responded to the situation.
I have seen clear indications of maladministration on the part of the Home Office, in that data was not handled appropriately by one of its data processors.Whilst I think that the Home Office’s communication strategy could have been better, overall I have not seen any indication of maladministration in the way that the Home Office responded to the situation.
The question that then remains for me is whether there is any evidence of unremedied injustice in consequence of maladministration that would lead me to investigate these cases. For the reasons set out in paragraphs 49 to 53 above I am satisfied that there is not.
Ann Abraham
Parliamentary and Health Service Ombudsman
March 2010
