Parliamentary
Listed here are reports about government departments and other public organisationswhich have been published by the Parliamentary and Health Service Ombudsman.
Maxwell Communications Pension Plan Complaint
23 March 2005
An investigation into a complaint about the Department of Social Security and, subsequently the Department for Work and Pensions
More Cold Comfort: how the Rural Payments Agency handled claims to the Single Payment Scheme in 2005 and 2006
30 November 2011
Putting things right: Complaints and learning from DWP
31 March 2009
A selection of cases brought to the Ombudsman concerning complaints about the Department for Work and Pensions
Redress in the Round: Remedying Maladministration in Central and Local Government
12 October 2005
A joint report with the LGO into a complaint made by Mr (now Sir) Michael Lord MP on behalf of Mr and Mrs Balchin against the Secretary of State for Transport.
Responsive and Accountable?
12 December 2012
Our 2011-12 review of complaint handling by government departments and public organisations features many examples of how we have helped complainants.
