Research
Here you will find copies of our research reports
We regularly commission independent research among our customers, stakeholders and the wider public to help measure our performance, support evidence-based decision making and fulfil our strategic objectives. Copies of our research reports are available to download here.
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Customer Journey Research
14 May 2012
We commissioned research to find out about our customers' experiences throughout the process of dealing with their complaint or enquiry.
Customer Satisfaction Research: May - Oct 2011
06 May 2012
This summary details the results of telephone interviews, conducted on our behalf by an independent research company, with a sample of our customers between May 2011 and October 2011.
Customer Journey Research - response
16 Apr 2012
Parliamentary and Health Service Ombudsman’s Response to IFF Research on Customer Journeys
PDF File 74.1 KB
Customer Journey Research
16 Apr 2012
We are pleased to publish the results of our first research on Customer Journeys. The research was conducted on our behalf by IFF Research between 25 February and 16 July 2011. The aim was to gather further insight into the attitudes and views of our customers
PDF File 1.1 MB
Customer Satisfaction Research May 2010 - April 2011
27 November 2011
This summary details the results of telephone interviews, conducted on our behalf by an independent research company, with a sample of our customers between May 2010 and April 2011.
Customer Satisfaction Research May 2010 to October 2010
21 June 2011
This second summary details the results of telephone interviews, conducted on our behalf by an independent research company, with a sample of our customers between May and October 2010.
Customer Satisfaction Research November 2009 - May 2010
23 February 2011
Our customer satisfaction research takes place throughout the year and this research summary covers the period from November 2009 to April 2010.
2010 Stakeholder Impact Study
15 June 2010
The Stakeholder Impact Study was conducted by an independent research company. It was designed to evaluate the effectiveness of the Parliamentary and Health Service Ombudsman’s recommendations to public bodies and to ascertain the wider impact and public benefit of her Office’s work.
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