Listening and Learning conferences
Here you will find information about our Listening and Learning conferences
The final event in the Listening & Learning regional conference series took place in Exeter on 13 January 2011. The six events were attended by those who work professionally with NHS complaints at Trusts and Strategic Health Authorities, alongside representatives from intermediary organisations and professional regulators. The events followed the launch of the Ombudsman’s first annual report on NHS complaint handling performance.
Presentations given at each event are listed below:
Birmingham 28 October 2010
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Keynote presentation |
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Ombudsman's consideration of complaints |
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Complaint handling in your region (East Midlands SHA & West Midlands SHA) |
Newcastle 2 November 2010
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Keynote presentation |
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Ombudsman's consideration of complaints |
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Complaint handling in your region (Yorkshire & the Humber SHA & North East SHA) |
Manchester 9 November 2010
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Keynote presentation |
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Ombudsman's consideration of complaints |
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Complaint handling in your region (North-West SHA) |
London 23 November 2010
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Keynote presentation |
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Ombudsman's consideration of complaints |
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Complaint handling in your region (London SHA) |
London 1 December 2010
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Keynote presentation |
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Ombudsman's consideration of complaints |
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Complaint handling in your region (South East Coast SHA, South Central SHA and East of England SHA) |
Exeter 13 January 2011
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Keynote presentation |
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Ombudsman's consideration of complaints |
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Listening & Learning Workshop – South West Region |
