Customer Journey Research
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We commissioned research to find out about our customers' experiences throughout the process of dealing with their complaint or enquiry and you will find links to the debrief documents from the research company IFF in the original Powerpoint fromat as well as an accessible Word document which walks you through the presentation. If you would prefer to have this document in any other format please contact us with your request.
Customer Journey Research 
( Powerpoint)
(PDF)Customer Journey Research 
(Word)
This document is an accessible transcription of the presentation.
