Customer Satisfaction Research May 2010 - April 2011
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Contents
- Customer Satisfaction Research May 2010 - April 2011
- Introduction
- Terminology
- Research Methodology
- Who are our customers?
- Overall satisfaction with customer service
- Parliamentary and health complaints
- Customer service
- Communication and correspondence
- Timeliness
- Outcome of complaints
- How do people find out about our service?
- Conclusion
