Parliamentary and health complaints
Jump to
“They took up the two issues that they felt they could solve best, and they managed to.”
Complainant“They were extremely helpful, prompt and pursued it relentlessly.”
EnquirerLevels of satisfaction remain broadly comparable across our Parliamentary and health work; with at least 70 per cent of enquirers and 88 per cent of complainants saying they are satisfied or very satisfied with our service.
The results also show that review customers with health complaints are overall less satisfied than review customers with Parliamentary complaints.
|
“I am not satisfied with the result of the investigation but they were courteous, they were in the timescale, they gave me updates with progress. I am dissatisfied with the conclusion.”
Enquirer
