Customer service
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“They knew exactly what I was talking about. They were efficient, polite and helpful.”
Enquirer“I don’t think they fully investigated – I wanted it to be fully investigated and to my mind they have not done this.”
Review customer- 88 per cent of complainants felt that staff clearly explained the complaints process;
- 93 per cent of enquirers felt that staff were polite and considerate;
- 94 per cent of complainants felt that we were easy to get hold of;
- 81 per cent of complainants felt that we fully understood their complaint;
- 29 per cent of review customers felt that we were sympathetic; and
- 18 per cent of review customers felt that we fully understood their complaint.
“I’m satisfied because they listened to what I said.”
Enquirer
