Communication and correspondence
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“They were very helpful, answering all my questions. They were patient with me; they explained and gave me advice on what I should do.”
EnquirerWe write to our complainants, some enquirers and review customers to keep them up-to-date with the progress of their case. Of those who received letters or emails from us before we reached a final decision, the majority said that the communication was easy to understand.
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“The correspondence between times – from the start, in between and up to the finish – was good. I received courtesy letters keeping me up to date on progress.”
Review customer
