Customer Satisfaction Research: May - Oct 2011
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The results of the research shows an overall improvement in the levels of customer satisfaction with our service.
Contents
- Customer Satisfaction Research: May - Oct 2011
- Introduction
- Terminology
- Research Methodology
- Who are our customers?
- Overall satisfaction with our service
- Parliamentary and health complaints
- Customer service
- Communication and correspondence
- Timeliness
- Outcome of complaints
- How do people find out about our service?
- Conclusion
