Parliamentary and health complaints
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‘Although they were unable to help they pointed me in the right direction. They provided me with two alternative numbers that allowed me to move forward.’ (Enquirer)
‘I wasn’t made to feel like a statistic and felt they were fighting on my behalf to reveal the truth.’ (Complainant)
‘They have no bite and they don’t seem to want to do anything.’ (Review customer)
Levels of satisfaction amongst enquirers are broadly comparable across our parliamentary and health work, with between 68 and 72 per cent of enquirers saying that they are fairly satisfied or very satisfied with our service.
Satisfaction amongst complainants is more variable: 88 per cent of health complainants were very or fairly satisfied with our work, compared to 68 per cent amongst parliamentary complainants.
The results also show that review customers with parliamentary complaints are overall less satisfied (27 per cent) than review customers with health complaints (34 per cent).
Satisfaction with service overall and by jurisdiction*
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*Please note that the figures have been rounded to the nearest decimal place and, in some cases, may not add up to 100 per cent. This also means that ‘very satisfied’ and ‘fairly satisfied’ may not add up to overall satisfaction quoted elsewhere in the text.
