Who are our customers?
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Our customer satisfaction survey asks enquirers, complainants and review customers to provide us with demographic information about themselves.
This data is aggregated and the table below shows a demographic breakdown of our customers by gender, age and ethnicity. It also shows how many of our customers state that they have a disability.
There is an almost even split between women and men amongst our customers (51 per cent and 49 per cent respectively), although a greater proportion of women than men had their complaints investigated during the time frame of this research (57 per cent and 43 per cent). A small proportion of our customers (14 per cent) are under 35 and one third of our customers tell us that they have a disability. This is higher than the national average, and reflects the nature of our work in investigating complaints about the NHS.
| Enquirers | Complaints | Review | ||||
| Total | Number 605 |
% 100 |
Number 115 |
% 100 |
Number 206 |
% 100 |
| Sex | ||||||
| Male Female |
297 308 |
49 51 |
49 66 |
43 57 |
117 89 |
57 43 |
| Age | ||||||
| 18-34 35-54 55-74 75+ |
79 234 246 34 |
14 39 41 6 |
12 50 42 9 |
11 44 37 8 |
9 78 87 18 |
5 41 45 9 |
| Ethnicity |
|
|||||
| White British White not British Mixed Black Asian Chinese Other ethnic background |
485 32 6 20 25 3 15 |
83 5 1 3 4 1 3 |
92 5 0 6 3 0 6 |
82 4 0 5 3 0 5 |
157 17 0 5 5 0 2 |
84 9 0 3 3 0 1 |
| Disability | ||||||
| Yes No |
193 391 |
33 67 |
37 74 |
33 67 |
70 127 |
36 64 |
