Information on joint-working with other organisations, to make the complaints system better and drive improvements in public services can be found here.

One of our aims is to "Lead the way to make the complaints system better". In order to achieve this, we work with other organisations and stakeholders, holding roundtable discussions, developing joint working agreements or commissioning research. Listed below are some examples and outcomes of this work.

Listed below are some examples and outcomes of this work.

Our work on sepsis
14 January 2015

We are working to bring about improvements in the diagnosis and treatment of sepsis, a condition that kills thousands of people every year.

Memorandum of understanding with Monitor
18 December 2013


PDF File 997.1 KB

Memorandum of understanding with the CQC
17 September 2013


PDF File 377.5 KB

Memorandum of Understanding PHSO, CQC and LGO
30 June 2010


PDF File 1.4 MB
 
Tips on complaining BSL

Watch our short film: Tips on making a complaint to the NHS (BSL)

We've put together a short film to provide some tips on how to make a complaint to the NHS in England. You can watch it on our YouTube channel.

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BSL video

Who we are and what we do (BSL)

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Service Charter

Resolve

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