Home > Publications > Principles > Principles of Good Complaint Handling
1 Getting it right
2 Being customer focused
3 Being open and accountable
4 Acting fairly and proportionately
5 Putting things right
6 Seeking continuous improvement
The Principles of Good Complaint Handling were first published on the 28th of November 2008, following a consultation that took place during the Summer. The report of that consultation can be found here. The Principles of Good Complaint Handling were reprinted with minor amendments on 10 February 2009.
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