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Good administration by public bodies means:
1. Getting it right
2. Being customer focused
3. Being open and accountable
4. Acting fairly and proportionately
5. Putting things right
6. Seeking continuous improvement
The Principles of Good Administration were first published on 27 March 2007, following a consultation that took place at the end of 2006. The report of that consultation can be found here. The Principles of Good Administration were reprinted with minor amendments on 10 February 2009.
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