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Ombudsman's Principles

These three sets of Principles outline the approach we believe public bodies should adopt when delivering good administration and customer service, and how to respond when things go wrong.

Foreword (64kb pdf)

Ombudsman's Principles poster (322KB, pdf)

Principles of Good Administration

Principles for Remedy

Principles of Good Complaint Handling

Date created: November 2008

Last updated: 13 March 2009