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Selected Investigations Completed December 2000March 2001 > Part I, Case no. E.2452/99-00
Complaint against: Havering Hospitals NHS Trust
Summary of case
Mrs B complained that her husband had an excessive wait, after an out-patient appointment, before exploratory surgery, in November 1998, revealed that he had cancer. The Ombudsman upheld the complaint to the extent that Mr B waited fifteen rather than twelve weeks. The Trust apologised, especially for not having explained earlier to Mrs B that an administrative mistake had caused part of the delay. Previous < Contents > Next
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