Home > Publications > Selected Cases > Selected Investigations Completed December 2002March 2003 > Case no. E.2175/00-01
Complaint against Queen’s Medical Centre, Nottingham University Hospital NHS Trust
Summary of Case
In October 2000 Mrs G requested an independent review (IR) of her complaint about her medical treatment. In November the Trust’s convener referred the complaint back to the Trust for further local resolution. The Ombudsman found that that was reasonable. Mrs G was dissatisfied with the outcome of the further local resolution and in January 2001 she again requested an IR. Mrs G was due to meet Trust staff in March, and the convener believed that that was a better option than IR. In the event, the planned meeting did not go ahead and no further action was taken on Mrs G’s complaint until September, when she wrote to the Trust. The chief executive provided a substantive response in November and, following intervention by the Ombudsman’s Office, the chief executive passed the IR request to the convener in December. In February 2002 the convener refused an IR. The convener said that during the period between March and September 2001 she thought that the complaint had ‘gone away’. However, the Ombudsman was of the view that the IR request had effectively been shelved pending the outcome of the meeting and, when the meeting did not take place, consideration of the IR request should have resumed. She upheld the complaint.
Previous < Contents > Next
Back to top
|
