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Home > Publications > Selected Cases > Selected Investigations Completed December 2002March 2003 > Case no. E.2503/00-01
Complaint against the Royal Cornwall Hospitals NHS Trust
Summary of Case
In April 1999 Mrs R was referred by her GP to the Royal Cornwall Hospital in Truro with a two month history of increasing dizziness, confusion, memory loss, and speech and co-ordination problems. She was initially diagnosed as suffering from a psychosis and transferred to a nearby psychiatric unit. Subsequently she was transferred back to the hospital where she was found to have viral encephalitis.
Mrs R’s husband, Mr R, complained to the Trust about aspects of his wife’s care and treatment, including the initial diagnosis of his wife’s illness. He later complained to the Ombudsman that a consultant neurologist at the hospital had subsequently withdrawn a package of measures he had agreed with the hospital’s rehabilitation consultant, because Mr R had complained. The Ombudsman found no evidence that such a package of measures had been planned, and therefore no evidence that any measures were withdrawn. She did not uphold the complaint. With respect, more generally, to the arrangements the Trust made for Mrs R’s rehabilitation, the Ombudsman concluded, after receiving advice from a professional assessor (a specialist in neurological rehabilitation), that the team responsible for Mrs R, including the consultant neurologist, expertly and appropriately managed her care and treatment. Furthermore, her recovery could not have been improved or speeded by any alternative management plan.
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