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Home > Publications > Selected Cases > Selected Investigations Completed December 2002March 2003 > Case no. E.612/00-01
Complaint against two General Dental Practitioners in the Barking and Dagenham Primary Care Trust area
Summary of Case
Mrs K’s dentist carried out extensive preparation for bridgework, and said that Mrs K would need some root canal treatment. She was in pain and was advised to take painkillers. At the next appointment the dentist was unable to identify the exact site of the pain and Mrs K was advised to return when the pain was localised. Two days later, she found it necessary to see an emergency dentist, who prescribed antibiotics. At her next planned appointment, the dentist could only carry out part of the root canal work as Mrs K was in pain; later her gums became raw and an ulcer developed. She complained about her treatment, and saw a second dentist at the practice, who examined her and offered a referral to hospital. Mrs K said that details of this consultation were not properly recorded. The Ombudsman found that there were significant differences in the accounts of events given by Mrs K and the dentists, which it was not possible to reconcile. However, after taking advice from two professional assessors, she did not uphold the complaint about the treatment. She criticised an aspect of one of the dentist’s record-keeping, and upheld that aspect of the complaint to a limited extent.
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