Chapter 1
Summaries and texts of the cases selected for publication in full |
| MINISTRY OF AGRICULTURE, FISHERIES AND FOOD |
| 1. C.1452/99 |
Poor handling of the review of a decision on a claim under the Arable Area Payments Scheme |
| ARTS COUNCIL OF ENGLAND |
| 2. C.557/00 |
Mishandling of an application for National Lottery funding |
| THE COAL AUTHORITY |
| 3. C.942/99 |
Failure to obtain a guarantee for subsidence repairs |
| DEPARTMENT OF THE ENVIRONMENT, TRANSPORT AND THE REGIONS |
| 4. C.463/00 |
Driver and Vehicle Licensing Agency: misidentification of a disqualified driver |
| FOREIGN AND COMMONWEALTH OFFICE |
| 5. C.614/99 |
Alleged refusal by the British High Commission in Islamabad of an application for a child to be added to a British passport |
| HOME OFFICE |
| 6. C.1500/99 |
Delay in dealing with the transfer of conditions of stay in the United Kingdom between passports |
| INLAND REVENUE |
| 7. C.128/99 |
Poor handling of PAYE tax affairs |
| LORD CHANCELLOR'S DEPARTMENT |
| 8. C.154/99 |
Public Trust Office: shortcomings over the investment of funds |
| POST OFFICE USERS' NATIONAL COUNCIL |
| 9. C.810/00 |
Failure to answer a complaint |
| DEPARTMENT OF SOCIAL SECURITY |
| 10. C.442/99 |
Benefits Agency: failure to adjust housing cost payments made direct to mortgage lender |
| 11. C.463/99 |
Benefits Agency: delay in reassessing a claim to incapacity benefit causing loss of entitlement to adult dependency increase |
| 12. C.489/00 |
Benefits Agency: suspension of payment of retirement pension without warning |
| 13. C.909/99 |
Child Support Agency: delays in determining an application for child support maintenance |
| 14. C.543/00 |
Child Support Agency: mishandling of application for child support maintenance leading to financial loss |
Chapter 2
Summaries of other investigations completed |
| MINISTRY OF AGRICULTURE, FISHERIES AND FOOD |
| HM CUSTOMS AND EXCISE |
| DEPARTMENT FOR EDUCATION AND EMPLOYMENT |
| ENVIRONMENT AGENCY |
| DEPARTMENT OF THE ENVIRONMENT, TRANSPORT AND THE REGIONS |
| - Planning Inspectorate |
| - Government Office for the South West |
| - Government Office for the South East |
| FOREIGN AND COMMONWEALTH OFFICE |
| HEALTH AND SAFETY EXECUTIVE |
| HOME OFFICE |
| - Immigration and Nationality Directorate |
| - HM Prison Service |
| - United Kingdom Passport Agency |
| INLAND REVENUE |
| LEGAL AID BOARD |
| LORD CHANCELLOR'S DEPARTMENT |
| - Court Service |
| - Public Trust Office |
| POST OFFICE USERS' NATIONAL COUNCIL |
| DEPARTMENT OF SOCIAL SECURITY |
| - Benefits Agency |
| - Child Support Agency |
| - War Pensions Agency |
| DEPARTMENT OF TRADE AND INDUSTRY |
| TREASURY SOLICITOR'S DEPARTMENT |
| OFFICE OF WATER SERVICES |
