Home > Publications > Selected cases — Parliamentary > Selected Cases and Summaries of Completed Investigations - October 1998 - March 1999 > C.662/98
Sixth Report Session 1998-99
Volume 2
OCTOBER 1998 - MARCH 1999
The full report of selected cases
Summary of selected cases
DEPARTMENT OF SOCIAL SECURITY
Delays and errors by the Child Support Agency (CSA) in securing child support maintenance
After making errors in executing an interim maintenance assessment (IMA) on an absent father, CSA took too long to realise that it was defective and then to make a second IMA. CSA apologised for their errors and delays and agreed to make ex gratia payments to Mrs S totalling £17,557.98 in compensation for the child support maintenance she had forgone as a result of the defective IMA, the loss of use of that money, necessary costs incurred, and the stress and gross inconvenience which she had suffered.
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