| MINISTRY OF AGRICULTURE, FISHERIES AND FOOD |
| 1. C.1380/99 |
Incorrect guidance regarding the level of veterinary supervision in abattoirs |
| CHARITY COMMISSION |
| 2. C.406/99 |
Mishandling of an application for National Lottery funding |
| DEPARTMENT OF HEALTH |
| 3. C.1274/00 |
Delay in removing a name from their police notification list |
| HOME OFFICE |
| 4. C.429/00 |
Improper disclosure of information about a member of a prison Board of Visitors |
| 5. C.1304/00 |
Delay in arranging the issue of entry clearance to enter the United Kingdom |
| 6. C.1441/00 |
Delay and mishandling in processing applications for indefinite leave to remain in the United Kingdom and for travel documents |
| INLAND REVENUE |
| 7. C.61/00 |
Mishandling of a company valuation for capital gains tax purposes |
| 8. C.951/99 |
Unnecessarily protracted enquiries |
| LEGAL SERVICES COMMISSION |
| 9. C.1262/00 |
Failure to supply accurate information about a legal aid debt |
| DEPARTMENT OF SOCIAL SECURITY |
| 10. C.1059/00 |
Benefits Agency and Appeals Service: error by Benefits Agency when completing a claim form; delay by Benefits Agency and errors by Appeals Service in resolving matters 2 |
| 11. C.1075/00 |
Benefits Agency: refusal to pay the equivalent of benefit lost between 1991 and 1995 |
| 12. C.1286/00 |
Benefits Agency: administrative failings led to the arrest of a woman on warrant |
| 13. C.423/00 |
Child Support Agency: poor handling leading to gross inconvenience, worry and distress |
| 14. C.508/00 |
Child Support Agency: mishandling an application for child support and failure to collect any maintenance |
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Chapter 2
Summaries of other investigations completed |
| MINISTRY OF AGRICULTURE, FISHERIES AND FOOD |
| DEPARTMENT OF CULTURE, MEDIA AND SPORT |
| HM CUSTOMS AND EXCISE |
| DEPARTMENT FOR EDUCATION AND EMPLOYMENT |
| ENGLISH PARTNERSHIPS (URBAN REGENERATION AGENCY) 3 |
| DEPARTMENT OF THE ENVIRONMENT, TRANSPORT AND THE REGIONS |
| – Driver and Vehicle Licensing Agency |
| – Driving Standards Agency |
| – Vehicle Inspectorate |
| FOREIGN AND COMMONWEALTH OFFICE |
| HOME OFFICE |
| – Immigration and Nationality Directorate |
| – HM Prison Service |
| INLAND REVENUE |
| LEGAL SERVICES COMMISSION |
| LORD CHANCELLOR'S DEPARTMENT |
| – Court Service |
| – Public Trust Office |
| NORTHERN IRELAND OFFICE |
| DEPARTMENT OF SOCIAL SECURITY |
| – Appeals Service |
| – Benefits Agency |
| – Child Support Agency |
| – Independent Case Examiner |
| – War Pensions Agency |
| OFFICE OF TELECOMMUNICATIONS |
| DEPARTMENT OF TRADE AND INDUSTRY |
| OFFICE OF WATER SERVICES |
