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Sixth Report Session 1998-99
Volume 2
OCTOBER 1998 - MARCH 1999
The full report of selected cases
Summary of selected cases
DEPARTMENT OF SOCIAL SECURITY
Delay by the War Pensions Agency in changing an assessment of disablement from a final to an interim one
Mr K complained that the War Pensions Agency (WPA) took too long to change the assessment of the degree of his disability from a final to an interim one, as had been recommended by WPA's medical advisers in 1978; and that, as a consequence, the assessment was increased later than it should have been, leading to financial loss on his part. The Ombudsman found shortcomings in WPA's handling of Mr K's case. In particular, WPA took 12 years to put in place an interim, not a final, assessment. WPA offered apologies and paid Mr K compensation totalling £15,090.43. WPA also agreed to make an additional ex gratia payment in respect of their delay in paying compensation.
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